Friday, June 18, 2010

No Lov'n from the Oven

About a month ago, Chris and I and Tierney and her kids were down in St. George. We had noticed that they built a new Brick Oven Pizza Parlor right at the top of St. George boulevard, but we had never been to it. Tierney and I both have fond memories of the Brick Oven in Provo, so we decided to go. Long story short, we were there for over three hours. We had to wait over an hour to be seated and then the service was horriffic! When we finally did get our meals, they were no good. It was ridiculous. The manager came by and asked how our meals were, and we told her the truth. She gave us gift cards (4) of $5 each and said they were good in either location and to please give Brick Oven another chance. Well, tonight we decided to try the Provo location to get the bad taste out of our mouth from the St. George location. Didn't happen. We were seated quickly enough, but the table we were at was in the banquet room and it was really noisy. In addition, they had this rack thing hanging on the wall that Tierney hit her head on several times and about knocked herself out. As for the service, well, my meatballs didn't come on my spaghetti and Tierney and Vinny's pizza NEVER came out. The manager came by and asked how our meals were, and we told him. As it turns out, our server forgot to put the pizza order into the kitchen. Great. They put the order in and asked if they wanted it in a "to go" box. I guess they wanted to clear the table to seat another customer. Vinny told them that they reason they go to a restaurant is to enjoy eating out. The manager said he would compensate them with free dessert. When the waitress came back to take the dessert order, she got all flustered when they ordered two desserts. When Vinny reminded her that they both had to wait for their meals, she disappeared and didn't come back for awhile, but when she did, there were two desserts. She dropped off the bill and ran off. We put our gift cards and Visa in the folder and she came back and snatched them fast. Not a great night. To make it even worse, there was road construction going down and back on I-15. The drive home took us almost an hour. No more Lov'n from the Oven for us!

1 comments:

Tierney said...

Oh yeah, the Oven and I are no longer friends.